General Terms of Use

Our personal data protection policy helps establish a relationship of trust between you and our services, to provide you with a positive experience in a completely transparent manner.

Thanks to this policy, we will be able to take into account your requirements and meet your expectations.

To respect your trust, Noléa primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").

For perfect transparency with you, and to guarantee you secure use of our Noléa website in all its available versions and related applications (hereinafter the "Noléa Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and data across all our platforms.

Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Noléa site.

To these ends, we strive to take all necessary measures to comply with applicable data protection law.

Thus, the undersigned Noléa undertakes, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, and by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).

 

• WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a Noléa customer, if you have placed an order on the Noléa site, a Noléa client if you have created a customer account but have not ordered products or services, or if you have browsed the Noléa site as a visitor without having created a customer account or placed an order.

  

• FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the Noléa site using cookies, if you create a customer account on the Noléa site, if you order one of our products or services, or if you have agreed to be a member of our newsletters (SMS, emails).

Your personal data helps us streamline your navigation on the Noléa site and offer you a more personalized experience. This allows us to best process your orders, provide installment payments, prevent fraud, issue necessary refunds, and manage your customer reviews.

 

3.2. Your browsing on the Noléa Site

To allow you to browse the Noléa site, we process your data with your consent as the legal basis for this.

 

3.3. Processing your orders

To manage and process your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (and social media relations), our after-sales and distance selling service, our marketing and commercial prospecting actions for the Noléa site, as well as for the management, delivery, and transport of orders.

The execution of the contract between both parties (you and us) is the legal basis for processing this data.

Noléa's legal obligation is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.

 

3.4. Installment payment

For orders eligible for installment payment and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.

 

3.4.1 Klarna

To offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility criteria and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

 

3.5. Customer reviews

To be able to share your reviews with our customers and visitors, as well as allow you to leave your review on the Noléa site, we use your data based on your consent or legitimate interest.

 

3.6. Payment recovery and fraud prevention

To enable payment recovery and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The application of this contract between the two parties and Noléa's legitimate interest, as the data controller, are the legal bases for this processing.

 

3.7. Noléa's advertising management operations

Noléa's advertising management operations are managed using your data.

This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospect files of the organization in charge of managing opposition to telephone solicitation, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling.

The legal bases for the aforementioned mentions are the user's consent or Noléa's legitimate interest.

 

• WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal Noléa services.

They are not sent to third parties, except in the situations specified below:

To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or even the provision of guarantees or insurance.

For the implementation of installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.

Noléa's advertising management is, for its part, managed using your data, with advertising agency clients and advertisers.

 

• DATA RETENTION

The data collected by Noléa is stored only for the time and assistance necessary for the implementation and accomplishment of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by Noléa for a specific period.

In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by Noléa's services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable limitation rules).

Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

 

• EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

 

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: to do this, you must contest the accuracy of your personal data during the time required for us to verify their compliance. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue prevail over yours.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, Noléa will still be able to store them in an intermediate archive format for the time necessary to comply with its legal, accounting, and tax obligations.

 

6.4. You have the right to exercise your right to object to processing for commercial prospecting purposes.

In case of email prospecting, you have the right to request modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by directly navigating to the contact page of the Noléa website.

In case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the Noléa website.

 

6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.

In the absence of such prerogatives, your successors and heirs have the possibility to contact Noléa to access the uses of this data and allow for "the organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of the processing of personal data.

You can also request that your data not be communicated to a third party in the event of death.

 

6.6. You have the right to request your right to portability.

 

6.7. You have the right to withdraw your consent regarding the processing carried out on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the legality of the uses made before your withdrawal of consent.

 

6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your claim (accompanied by your email, name, first name, a copy of your identity document, and postal address) to Noléa's data protection delegation by email to contact@noléa.com and/or by post to Noléa.

We will send you a response within a maximum of one (1) month from the date of receipt of the complaint.

 

• COOKIES

7.1. What is a cookie?

When you browse a website like Noléa's, it may, depending on your choice, insert a text file on your receiver (computer, phone, or tablet) via your browser.

This text file is called a COOKIE. This cookie then allows the website, like Noléa, during the prescribed validity or registration period of the cookie, to identify your receiver used when you make another visit.

Only the issuer of a cookie can read or modify the information contained in that cookie.

 

7.2. What are cookies used for on Noléa?

Different types of cookies can be categorized. Some are issued directly by Noléa and its service providers, but some sometimes come from third-party companies.

 

7.2.1. Cookies issued by Noléa and its service providers

There are several categories of cookies that may be on your emitter when you browse our website:

 

7.2.1.1. "Essential" Cookies

To access our site, "essential" cookies are necessary; they are used, for example, to place an order.

If they were not present, you might experience browsing problems on the site and be unable to place an order.

"Essential" cookies also allow Noléa to monitor its activity.

They can be inserted on your device by Noléa or by its service providers.

 

7.2.1.2. "Analytical and Personalisation" Cookies

"Analytical and personalization" cookies are not mandatory, but they will facilitate your searches, optimize your experience with us, and enable us to better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. "Advertising" Cookies

Advertising cookies are displayed in the advertising spaces of our site. The benefit to you is that your browsing time will be improved and optimized thanks to the presentation of relevant offers and advertisements.

To do this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.

This helps to avoid showing you advertising content that is of no interest to you. At the same time, Noléa prefers to see its offers and advertisements presented to users who will be interested in them.

The advertising content offered may contain cookies issued by Noléa or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.

These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were also connected or active on your device to your social network. We have no control over their use or the data they have.

To find out more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation     

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the advertisement presented, third-party service providers of the advertiser, etc.).

They can therefore, with these cookies and during their prescribed validity period, display advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they can claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.

 

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you can use and configure according to your preferences. Through this, you can then accept or not accept cookies on your device.

However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.

Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential recording, or to refuse this cookie recording on your device each time.

However, it is important to emphasize that the choices you make during this setting may modify or alter your internet browsing or your use of certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or access the cookies that are necessary for their operation.

 

7.3.1. How to choose your options according to your browser?

You have different options and choices available depending on your browser. For more information, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

• TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is kept within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.

In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).

The data protection delegate can, if you request it, provide you with more information about data transfer.

 

• SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.

 

• PROFILING AND AUTOMATED DECISION-MAKING

Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential for the conclusion or performance of the contract that binds you to us.

This is how we can propose and automate customer identification and "4-installment payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even though decisions are automated, so you can give your opinion and/or oppose the automatic decision.

 

• POLICY UPDATE AND REVISION

Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).